Customer care

Answers, fast

Ordering

How do I order custom team gear?
Compound Sportswear proudly outfits over 6,000 teams across the country. Fill out our custom quote form, call 1-866-267-5955, or email sales@cmpsportswear.com — a rep responds within 24 hours with products, pricing, and a timeline for your sport.
How do I find my team’s custom shop?
Your coach or team coordinator should have been provided with a direct link to order your custom team gear. If you are unable to locate the link, give us a call at (866) 267-5955 or email teamsupport@cmpsportswear.com for assistance.
Is there a minimum order?
Most team pieces start at 6 units. Some items and colorways have their own minimums — if we can’t produce your order for availability or minimum reasons, you’re refunded in full.
What does design cost?
Nothing. Every team order includes our free design service. Nothing goes to production without your written approval of the art.

Production & delivery

How long does a bulk team order take?
Production begins once art is approved and payment is received. Delivery is 4–6 weeks from that point, and your rep gives you an estimated ship date at order placement.
How long do online store orders take?
Store orders enter production after the store’s closing date, then ship individually to each buyer — allow 6–8 weeks from close.
How will my custom team gear ship?
All orders placed through our online shops are shipped via USPS, FedEx, or UPS. Shipping costs are calculated based on the weight of the package and the shipping destination (region or location), and rates may vary depending on these factors and the carrier used. In some cases, a flat-rate shipping fee may apply instead of weight-based shipping charges. Applicable shipping fees will be displayed at checkout before your order is completed.

Online shop orders deliver approximately 6–8 weeks after the team shop’s close date, with emailed tracking; allow 24–48 hours for tracking to go live.

Team & fan stores

What’s the difference between a team store and a fan store?
Team stores carry your uniforms and required gear for athletes; fan stores carry spirit wear — hoodies, tees, polos, joggers — that anyone in your community can buy. Both are free to open, and fan stores can pay a rebate back to your program.
How do online stores work?
We build your program a store with your approved designs. Athletes, parents, and fans buy and pay individually — no coach collecting checks — and each order ships to the buyer’s door.
I can’t find my store link.
Email hello@cmpsportswear.com or call 1-866-267-5955 and we’ll resend the direct link. Coaches receive the link when the store opens.

Sizing & returns

How do I get sizing right for a whole roster?
Every product page has a size chart. For large programs, ask your rep about a sample kit before you order.
What’s the return policy on custom gear?
Custom-made items can’t be restocked, so returns are limited to production errors and defects — which we remake at no cost. Refunds are issued any time we can’t produce an item due to availability or minimums.